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Help with technical issues

This section contains help with: 

Changing font size

To change font size, follow the instructions below that relate to the Internet browser you use.

Internet Explorer 6 or higher

Go to the View menu and select Text size. Some sites may ignore your size setting. If this happens, you will also need to:

  1. Go to the Tools menu. 
  2. Select Internet options.
  3. Click the Accessibility button. 
  4. Check the Ignore font size specified on web pages box.

You can also force the site to use your default font by ticking the Ignore font styles specified on web pages box.

Chrome
  1. Click the wrench icon on the browser toolbar.
  2. Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
  3. Click Under the Hood.
  4. In the Web Content section, use the Font size menu to make adjustments.
Firefox 2 or higher

Go to the View menu and select Text size.

Safari 3 or higher

Go to the View menu and select Make text bigger to increase font size or Make text smaller to decrease font size.

Displaying macrons

Macrons are the lines that appear over vowels in Māori words to show they’re pronounced as long vowels. To display macrons correctly, we use Arial Māori font.

To view macrons on this website correctly, you’ll need Kete Māori fonts installed, otherwise you’ll see an umlaut instead of a macron. You can download Arial Māori from various free font sites or obtain it from computer retailers.

Opening files and PDFs

If you’re having trouble opening a file on our website, try saving the file to your computer and opening it from there. To do this: 

  1. Right click on the file you wish to open and select Save target as... 
  2. Select a folder on your computer to save the file into. Give the file a name that’s meaningful to you. 
  3. Once the save is completed, open the folder and then double click on the file. 

If you have the correct software, the file will automatically open for you. If you don’t have the correct software, please refer to the help information below for each file type.

If you use an operating system such as Linux or FreeBSD, you can download a free program from OpenOffice.org that will allow you to open files on our website.

Microsoft Excel (xls) files

If you don’t have Microsoft Excel on your computer, you can download the free Excel Viewer from Microsoft. Excel Viewer lets you view, print, and copy tables downloaded in Excel format. You may use this to export these files to another spreadsheet application.

Microsoft Excel (xlsx) files

If you can’t open files in .xlxs format, you can download a free program from OpenOffice.org that will allow you to open the file.

Microsoft Word (doc) files

If you don’t have Microsoft Word on your computer, you can download the free Word File Viewer from Microsoft. Word Viewer lets you view, print, and copy Word documents, even if you don't have Word installed.

PDF files

PDF files display books and other documents in a printable and viewable format. To view or print a PDF, you need Adobe Reader installed. You can download the free Adobe Reader from Adobe.

Printing web pages

We’ve used Cascading Style Sheets specification 2 (CSS2) throughout the site to style web pages.

If you’re using Internet Explorer 5 or higher, Netscape 6 or higher, or other browsers of that generation, you’ll notice the navigation columns disappear when printed.

For older browsers

If you are using an older browser, printing will be more difficult if there is no PDF. Try to:

  • highlight the content you want to print (usually the centre column)
  • copy the content and paste it into a word processing application such as MSWord 
  • format (if required) and print the document.
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