Privacy and security on our website

This privacy statement applies to the privacy of information we collect when you:

  • visit our website
  • fill out a feedback or consultation form
  • subscribe to a newsletter or service
  • register for a forum or event.

It includes what information we collect, how it is used, and where it is stored.

To find out how we protect the information we collect from our surveys, see Privacy, security, and confidentiality.

Information we collect when you visit our site

Google Analytics

We use Google Analytics, a web analysis tool, to monitor and report on the performance of our website. We combine the information in a way that doesn’t identify individual visitors and use it to help us improve the site.

Google Analytics records the following information when you visit our site:

  • the browser (eg Chrome) and operating system (eg Windows XP) you use
  • the screen resolution of your PC
  • the time and date you visit our site
  • the pages you visit and the files you download
  • the internet address you access our site from (the IP address)
  • the search terms you use to find content
  • the last site you visited before you came to our site.

This information is stored in a Google server. Only authorised staff within our agency can access the information. They are bound by a strict privacy policy. Google Analytics also operates within a privacy policy.

View Google's security and privacy principles for Google Analytics 

Subscriptions, forms, and registrations

On some pages, we ask you to provide personal details, such as your name and email address. We only ask for personal details when you:

  • fill out a feedback or consultation form
  • subscribe to a newsletter or service
  • register for a forum or event.

We keep this information secure and don’t share it with other parties.


We use cookies to hold information about whether you access our website with a mobile device or not. These cookies do not store any personal information.

If you prefer not to use cookies, you can still use our website. Check the help instructions in your web browser to find out how to disable cookies.

Find out what cookies are 

Security measures in place for our website

Our website has security measures in place to prevent the loss, misuse, and alteration of information under our control. We are committed to protecting the privacy and security of visitors to our website.

Security of links from our site to other websites

Our website contains links to other websites. We are not responsible for the privacy practices or the content of these links.

Contact details for more information about privacy on our website

If you have any questions about privacy on this website, please contact our Information Centre:
Phone: 0508 525 525 (toll-free)