- Thirty-six percent of New Zealand businesses have a website. The level of sales generated through the Internet is estimated to be 0.3 percent of total operating income of New Zealand businesses.
- Seventy-nine percent of businesses regularly use email. The most common use of email is to communicate with customers and suppliers.
- Eighty percent of businesses use information technology for accounting systems.
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- Seventy-five percent of businesses have set procedures for dealing with customer complaints.
- Eighty percent of businesses have a formal system in place to manage the storage and retrieval of information.
- Sixty-two percent of businesses have in the last three years offered new or significantly improved products to their customers.
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